FAQ's
When will my order ship?
After you have completed your purchase, please allow 3-5 business days for your items to process. During high peak periods such as holidays, please allow 5 to 10 days for us to process your orders before shipment.
We will do everything to ensure you receive your products in a timely manner.
What are the shipping options?
Packages will be shipped via the following couriers: USPS, UPS, FedEx, or DHL. Your package will ship at the rate that you paid for at check out which include: Economy Shipping (5-8) Business Days, Standard Shipping (3-4) Business Days and Express Shipping (1-2) Business Days.
How can I track my order?
After your order has shipped, we will send an email with your order and tracking information. Depending on the carrier, (USPS, FEDEX OR DHL), you will be able to access to your package transit times and progress. Please allow up to 48 hours for tracking information to update.
What do I do if I never received my order?
Customers are required to submit a claim directly with courier and follow their guidelines.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
Once the claim has been submitted, please contact us via Email for resolution; we will handle these situations on a case by case basis.
What do I do if I received a damaged order?
Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage or if you receive the wrong item. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.
What to do if you receive a damaged product
1. Send a very Clear Picture of the Damages
2. Include your original order number in the email.
3. Please allow 48 hours for us to evaluate the situation.
How do I contact your company if my question isn’t answered here?
For any inquiries or concerns, please contact us via E-mail . All emails will receive a response within 24 - 48 hours.